Privacy Policy


This website is operated by first out look Limited We handle a variety of personal data, such as names, e-mail addresses and other travel related information in their daily businesses. Therefore, we take data security and adherence to data protection legislation very seriously. This privacy policy explains how we collect, store, use and disclose any personal data we collect about you when you use this website, as well ashow we protect the privacy and confidentiality of your personal information. Your privacy matters to us so whether you are new to our service or a long-timeuser; please take the time to become familiar with practices and routines - and contact us if you have any questions.


Generally, the type of personal data we collect is the information that we need to enable you to make your travel arrangements and reservations. This includes information such as your first and last name, date of birth, gender, telephone number,passport information, e-mail address, and payment data. The personal data we must receive to provide you with the travel arrangement you have reserved/purchased via our website is the only data that is mandatory to provide. Depending on the kind of travel services you use, we may also collect your frequent flyer number, information about your dietary requirements and health issues (if any), and other details which are relevant to your travel arrangements, or which are required by another travel service provider (such as airlines, insurance providers or otherwise). This is not an exhaustive list. Should you call our customer support, we will collect the data you provide during the phone call. As you can see below and in our Cookie Policy, our cookies on our website also collect some information.

We may lawfully obtain data about you from business partners and other independent third-party sources. For example, personal data, such as purchases or demographic data, may be provided by our fraud detection providers

If you make a reservation for someone else via our website, we will request personaldata about that individual. In those circumstances, we rely on you to advise those individuals about this Privacy Policy and to obtain their consent. Access to view or change their data will only be available by using your e-mail address


In some cases, we may collect and process “special categories of personal data” about you, which is considered sensitive. This would be the case, for example, if you

  • have submitted a medical certificate for use of a cancellation protection or are fund from an airline,
  • have a medical or health condition affecting your trip and for which you request assistance or where certain clearance is needed, or
  • have made a request revealing some other sensitive personal data about you data will only be available by using your e-mail address

Before we handle sensitive personal data about you, we require your consent todo so. We therefore ask you to use the dedicated contact forms on our website for submitting any sensitive data. The contact forms enable you to give us the consent required under applicable data protection legislation. Such consent may of course be withdrawn at any time by contacting us (please refer to the section on “Howtocontact us” in this policy). We will not handle any sensitive personal data that wearenot permitted by you to handle, or that you have not provided us with. A limited number of our personnel will have access to your personal data which is considered sensitive, and after processing your sensitive data in accordance with your request, we will delete the data as soon as possible unless otherwise required by law.


We will only share your personal data where necessary for the purposes listed in this Privacy Policy. This may be to other companies within the first outlook Group, to governmental authorities for compliance with law and to our trusted business partners. We may share your personal data (including sensitive personal data when applicable) with travel service providers you have made reservations/purchased tickets with (such as airlines), with other service providers for services you have purchased (such as insurance companies) and with global distribution systems(referred to as GDSs) that make it technically possible to enable your travel arrangements and make reservations/purchase tickets.

Each partner is responsible for its own handling of your personal data after it hasreceived it from us, meaning that you must contact the partner in question for any requests related to your rights under applicable data protection legislation. Thepartners may be located worldwide, and we recommend that you read the partners' respective privacy policies for information on their handling of your personal data.

We will also share your personal data with other companies (“data processors”) needed to deliver the services you requested, such as service providers running ourcall centers and our other suppliers and vendors that will handle your personal data when providing their services to us (for example external storage). It also includes payment- and fraud service providers, IT infrastructure providers, software solution and software engineers, and finance-, administrative- and legal services andtools. When a data processor handles your personal data, they only do so with sufficient security measures in place and only in accordance with instructions provided byus.This Privacy Policy applies to the data processors' handling of your personal data.

Due to the global nature of the travel industry, your personal data may be processed in different locations around the world when the parties we share your personal data with are based/reside in a country outside of the AFRICA/WEST AFRICA.


Please note that our website contains links to other websites and serves content fromthird-party providers. This privacy policy only applies to our website and our services. When you follow links to other websites, or use third-party services and products, you should read their privacy policies. Also, if you choose to contact us via social media, this privacy policy does not apply to any personal data submitted by you as part of such contact


In order to keep your personal data secure, we have implemented a number of technical and organizational security measures and we maintain a highlevel ofsecurity in all systems. Such security measures include, but are not limited to:

In addition, we have adopted policies to ensure that our employees (who are subject to confidentiality obligations) do not use personal data when it is not necessary. Such policies also set out our standards for when we contract suppliers or introducenew IT systems within our operations


If we change how we handle your personal data, we will promptly update this Privacy Policy and publish it on this website.

Last updated: 2024-01-10